New Zealand COVID-19 outbreak

01 April 2020

The Covid-19 pandemic has hit the world hard and fast. With the nationwide lockdown well and truly in place, businesses and their employees across the country have felt the immediate impact of the outbreak on our economy. Between media reports, school closures and overseas news, we understand that this can be a difficult and overwhelming time for many. First and foremost, we want to reassure you that the wellbeing of both owners and tenants is our number one priority. We are monitoring the Covid-19 situation very closely and following direct advice from Government channels. 


We know that in stressful times like this, communication is key. We feel confident that we can manage properties remotely and guide landlords and tenants through this evolving situation.  The Government has also put together a set of useful questions and answers for both tenants and landlords. If you have any concerns or questions about the rental process, we recommend reading this. In addition, you can find further helpful information on the Ministry of Housing and Urban Development website.

How Covid-19 affects our clients (H2)

The Covid-19 outbreak in New Zealand will affect both owners and tenants. Below, we’ve outlined the main ways that we expect this to impact our clients. You may have already received the information below and this may change as the situation evolves.

Property Inspections

During the national lockdown, all property inspections will cease. We have contacted tenants and asked that they monitor areas where water is used (bathrooms, shower, laundry and kitchen). Quinovic property managers will be reachable by tenants during the lockdown period if there are any emergencies.

Property Maintenance
Non-urgent property maintenance will be put on hold during the lockdown. Emergency maintenance will be actioned when possible if contractors and tenants are well. These will be assessed on a case-by-case basis.

Untenanted Properties

During the shutdown period, we cannot hold viewings or showings. This will affect properties that are currently untenanted. We are following advice from the Government and will resume viewings as soon as it is safe to do so. We understand this is not an ideal situation and appreciate your patience.

Rent Payments
Rent payments may be affected by redundancies or sudden unemployment. We understand this is a tough time for all and hope to cooperate with tenants struggling to meet their payments. Should these situations arise, we will discuss with the owner before moving forward. We recommend keeping tenants in place and assessing each rent arrear on a case-by-case basis. Owners can enquire with their bank regarding deferring their mortgage payments if necessary. 

Tenant Enquiry

We’ve seen the level of enquiry from prospective tenants slow. We expect this to continue in the foreseeable future.

We are aware that phone lines can quickly become overloaded. If you are unable to get through, please email in the first instance or text. We will respond as soon as we can.

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